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Customer Service | Lokai Lokai Shop Our Story Impact CART + Top Questions Where is My Order? Click here to check your shipping status. Where can I buy Lokai? Click here to use our store locator search for a store near you. How do I know what size Lokai bracelet to get? What size silicone/2.0 Collection Lokai bracelet should I get? Please refer to our size guide. We recommend taking a string to measure your wrist and find your true size. For a snug fit, use the closest measurement, or choose the next size up for a looser fit. What size Stone and Metal bracelet should I get? Please refer to our size guide. For our Stone Bracelets and Metal Bead Bracelets, please note that sizing and fit may vary slightly between products due to size of the individual beads for each bracelet type. No two bracelets will fit exactly the same. Sizing of the individual beads: Lapis : 6.22~6.52 (mm) Turquoise: 6.02~6.25 (mm) Pink Quartz: 6.27~6.45 (mm) Onyx: 6.2~6.4 (mm) Tiger Eye: 6.3~6.5 (mm) Green Aventurine: 6.0~6.3mm White Turquoise: 6.0~6.35mm Metal Beads (Silver and Rose Gold): 5.9~6.1(mm) What’s inside the black and white beads? VIEW AUTHENTICITY CERTIFICATE Sometimes You’re On Top. Stay Humble. Injected with water sourced by sherpas from the heights of Mt. Everest, the white bead represents life’s highest moments. When you’re on top of the world, stay humble. The water may evaporate over time. Lokai’s Everest Expedition: Going to the Source Watch the incredible team of Lokai sherpas as they trek up Mt. Everest to collect water from the highest place on Earth for Lokai’s white bead. Sometimes You Hit A Low. Stay Hopeful. Injected with mud from the Dead Sea, the black bead represents life’s lows. When you hit a low, stay hopeful. Will I have to pay Duty, VAT, and other fees? Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Lokai Holdings LLC holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site. + Product Questions How do I know what size Lokai bracelet to get? What size silicone/2.0 Collection Lokai bracelet should I get? Please refer to our size guide. We recommend taking a string to measure your wrist and find your true size. For a snug fit, use the closest measurement, or choose the next size up for a looser fit. What size Stone and Metal Collection bracelet should I get? Please refer to our size guide. For our Stone Bracelets and Metal Bead Bracelets, please note that sizing and fit may vary slightly between products due to size of the individual beads for each bracelet type. No two bracelets will fit exactly the same. Sizing of the individual beads: Lapis : 6.22~6.52 (mm) Turquoise: 6.02~6.25 (mm) Pink Quartz: 6.27~6.45 (mm) Onyx: 6.2~6.4 (mm) Tiger Eye: 6.3~6.5 (mm) Green Aventurine: 6.0~6.3mm White Turquoise: 6.0~6.35mm Metal Beads (Silver and Rose Gold): 5.9~6.1(mm) What’s inside the black and white beads? VIEW AUTHENTICITY CERTIFICATE Sometimes You’re On Top. Stay Humble. Injected with water sourced by sherpas from the heights of Mt. Everest, the white bead represents life’s highest moments. When you’re on top of the world, stay humble. The water may evaporate over time. Lokai’s Everest Expedition: Going to the Source Watch the incredible team of Lokai sherpas as they trek up Mt. Everest to collect water from the highest place on Earth for Lokai’s white bead. Sometimes You Hit A Low. Stay Hopeful. Injected with mud from the Dead Sea, the black bead represents life’s lows. When you hit a low, stay hopeful. What are the Lokai 2.0 products made from? The recycled plastic is made from materials sourced from landfills and ocean plastic melted down to fiber and braided into a strong cord. The metal components are made of recycled zinc, brass, stainless steel. Just like our silicone bracelets, the white bead is infused with water from Mt. Everest and the black bead carries mud from the Dead Sea. Even the pouches, care cards, and shipping boxes are made from recycled materials! Metals Collection & Stones Collection Care Instructions Care Instructions We recommend that customers remove jewelry before going to bed or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, saltwater, and silver polish. Use caution when layering pieces as this may cause scratches and/ or discoloration. Any tonal and/or textural variances are natural characteristics of the materials used. We recommend you treat this item with care, as normal wear will likely occur. Cleaning Your Jewelry Clean your plated jewelry using a damp, soft cloth. Make sure to fully dry the piece before wearing it. Do not use harsh chemicals, jewelry cleaners, or polishing cloths, as this will affect the finish. Please remember that as this is not fine jewelry, we highly recommend that you follow these instructions carefully. Storing Your Jewelry To protect your jewelry, pieces should be individually placed in the pouch or within a soft lined box to stop them being scratched or tangled. Jewelry should be stored away from natural sunlight and heat Ideally store your jewelry in a dark, cool and dry place, and try to keep pieces apart, so that they don't rub together or tangle up. With time, your product will naturally age and take on a more vintage look. What should I do if my Lokai bracelet breaks? Every Lokai bracelet comes with a one-time replacement warranty. If your bracelet breaks and it was purchased from Lokai.com, please contact us with your order number, which bracelet broke, and your shipping address. If your bracelet breaks and it was purchased from an authorized retailer or received as a gift, please contact us with a picture of your broken bracelet and your shipping address. We will respond to your message as soon as possible. How do I clean my Water Bottle? Hand-wash only. Wash thoroughly before first use and after each use. Wash each piece separately. WARNING : Do not use with carbonated beverages. Do not use with boiling liquids. Do not microwave or freeze Can I customize the Black & White Lokai sizes? The Black & White Lokai are sold in a pair, so only one size can be chosen for both bracelets. How does the Black & White and Metallic Lokai work? How do you donate? Once you purchase your Black & White Lokai, scratch off the silver portion of the tag to find your unique code. You can then head to Lokai.com/mycause to enter the code and choose your charity. Lokai will donate $2 to the charity you choose from the list on the website. These causes were the ones most requested by the Lokai Circle! How can I guarantee my Lokai bracelet is authentic? We can only guarantee the authenticity of your Lokai if you purchased it from lokai.com or an authorized Lokai retailer ( see store locator ). Bracelets that may resemble Lokai bracelets but are purchased from third-party websites or non-authorized retailers are purchased at your own risk and are not guaranteed to be authentic. Authentic Lokai bracelets have diametrically opposed white and black beads marked with the Lokai teardrop logo. What causes will be launched in the future? We are always thinking about new causes and appreciate your input. When looking for charities to partner with for future products, we...